FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We currently ship across Canada. Some restrictions may apply for remote areas.
How much is shipping?
Standard shipping is free over a minimum order amount (varies by promotion). Otherwise, shipping fees are calculated at checkout.
How long will delivery take?
Orders typically ship within 1–2 business days. Standard delivery takes 3–7 business days depending on your location.
What is your return policy?
Returns are accepted within 30 days of purchase for unused products in original packaging. Please contact support to initiate a return.
How do I return a defective or damaged product?
If your product arrives damaged or develops a fault covered under warranty, contact us with your order number and photos of the issue, and we’ll guide you through the return or replacement process.
Orders
Below are some of are common questions about orders
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also check your order status in your account.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, please contact us as soon as possible. Once an order has shipped, we cannot make changes.
I didn’t receive a confirmation email. What should I do?
Please check your spam/junk folder. If you still can’t find it, reach out to our support team and we’ll confirm your order details.
Do you offer bulk or wholesale orders?
Yes, we do! Please contact our sales team directly for dealer or bulk order inquiries.
Products
Below are some common questions about our products
Do your vacuums come with a warranty?
Yes, all products include a limited manufacturer warranty. Coverage varies by model—please check your product manual for details.
Where can I find the product manual?
Product manuals are available for download on the Support page under the “Manuals & Guides” section.
Can I buy extra filters, batteries, or accessories?
Yes! Replacement parts and accessories are available on our website under the Accessories section.
Are the filters washable?
Most of our vacuum filters are washable and reusable. Please check your model’s manual for instructions.
How do I know which vacuum is right for me?
Each product page includes a comparison chart to help you choose. You can also reach out to our support team for personalized recommendations.
My vacuum isn’t working as expected. What should I do?
First, check the troubleshooting section in your manual. If the issue persists, contact our support team and we’ll be happy to assist.